Call Center Mania: KPIs, Outbounding and Management

In the Lemonade stand this week, we have special guest Sarah Vest!
Sarah is the Call Center Manager for McWilliams & Son Heating, Air & Plumbing.

We discuss KPIs, best practices, and all things empowering for your call center team.  From defining what makes up a call center to learning powerful ways to track success, Sarah brings the knowledge to the Lemonade Stand for this impactful episode.

After listening to this episode you will learn: 

  • What makes a Call Center
  • How to measure success in the Call Center
  • Outbounding tactics and best practices
  • Training a top-tier Call Center Team

A special opportunity for our listeners! Sarah has provided her email ( for any further questions you may have regarding Call Center Management or other topics covered in this episode.

If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of!

Interested in being a guest on our show? Click >>HERE<< to contact us today!