How To Rally Your Call Reps To Upsell and Book More Calls With Erica Leonor

If you don’t know Erica, you are missing out on a service industry guru. Erica Leonor is a passionate leader in the Home Services Industry. She is a national speaker, trainer, and sales coach for the trades who helps business owners and their companies thrive through her classes and workshops. She loves to help motivate and inspire teams to up-level their lives, relationships, and businesses through teamwork, sales, and the customer experience. She serves on the Board of Directors for Women in HVACR and enjoys creating opportunities for women to receive mentoring, networking, and relevant educational experiences. Erica has a bachelor’s degree in Anthropology and enjoys traveling the world. She is married, has a new baby daughter, speaks Spanish, and loves The Lord of the Rings, Harry Potter, and Star Wars.

Erica chats with our hosts today about how to get your team on board with upselling and booking the call. We hear all about what Erica considers her secret sauce on customer service etiquette and all the key KPIs (Key Performance Indicators) that contractors can use to measure success. 

We could chat with Erica all day and just squeeze all the tips and tricks and knowledge out of her, but we hope these key points help you in getting your team onboard with upselling and booking the call. It all starts with your customer service reps!

Check out our downloadable item of a list of the best “E” words for effective and exceptional customer service. Click here to download and be sure to check out Erica on LinkedIn here.

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